Just a few years ago, artificial intelligence (AI) was thought of as futuristic. Now, it is the epicenter of almost every modernization initiative, driving precision customer experiences with a focus on user-controlled data and automatically generated content. Join us in this session to explore and understand the impact that AI and digital platforms are having on health IT operations.

Potential topics include:

• How AI is used to optimize the multi-channel customer journey
• Integrating AI into digital platforms, such as business process management systems, to improve operations
• Improving health outcomes with AI

Panelists

• Moderator: Dr. Les Folio, Lead Radiologist for Computerized Tomography, NIH
• Cory Milam, Director of the Office of Innovation within the Office of Information Technology & Management, FDA
• Milan Shah (Invited), Director of the Division of Reinsurance Operations at CCIIO, CMS
• Ken Rubin, Director of Standards and Interoperability for the Office of Knowledge-based Systems, VHA, VA
• Oki Mek, Senior Advisor to the CIO, HHS