Challenge Workshop: Modernization and the End User Experience
Date & Time
Thursday, July 30, 2020, 1:30 PM - 2:30 PM


These are challenging times for law enforcement and public safety workers. Active shooters. Stronger storms. Fiercer fires. Deadlier viruses. Digital upheaval.  IT modernization can help by improving daily workflows, processes, and technologies to respond to these demands. But how can you best prioritize modernization programs, and with the support of end users? 

To realize the maximum impact of modernization, both top down and bottom up organizational support is required. LEAPS agencies are challenged to help workers embrace modernization as a way of improving outcomes and how they do their jobs. Aligning modernization to workflow and daily challenges improves adoption rates among the first responder community and overall program success.  

In this session, our panelists will discuss challenges and successes in LEAPS IT modernization. They will share modernization efforts and outcomes. The panel discussion will be followed by moderated Q&A, where audience members will have the opportunity to submit written questions to the panelists.


  1. To explore external drivers that are expanding the mission for LEAPS
  2. To understand the challenges to first responders from these emerging technologies
  3. To discuss potential future modernization efforts
  4. To understand emerging needs and available solutions  



  • Christine Finnelle, Chief Technology Officer, U.S. Marshals Service

  • Bob Costello, Executive Director, Enterprise Networks and Technology, CBP

  • Jarod Koopman, Director, Cyber Crime, IRS - Criminal Investigation

  • Moderator: Eddie Reyes, Director of Public Safety Communications, Prince William County Government